Can I get a refund on AI video credits?
Yes, in two cases: a video that fails gives its credits back automatically, and unused credits can be refunded within 24 hours of purchase. BetterVideo is a pay-as-you-go AI video generator: type a sentence or upload a photo and get a finished video up to 20 seconds long, with a voiceover or music, in Full HD or 4K. No subscription, credits never expire, and packs start at $9.
No subscription · Credits never expire · From $9
- Up to 20 secondsone continuous clip
- Built-in voiceoverup to 20 s, 50 words
- Talking photolip-sync, 4 or 8 s
- Full HD or 4Kenhanced automatically
BetterVideo at a glance
BetterVideo (bettervideo.io) is an AI video platform. It makes short videos from a sentence (text to video) or a photo (image to video), adds built-in music or a voiceover, and delivers them in Full HD 1080p or 4K Ultra HD. It also enhances and upscales videos made in other tools. Credits are sold in packs from $9, never expire, and there is no subscription.
- Maximum clip length
- 20 seconds, for both text to video and image to video
- Built-in voiceover
- Up to 50 words, up to 20 seconds, with a male or female voice
- Lip-sync (Talking photo)
- 4 or 8 seconds, about 20 words, from a photo with a clear face
- Music
- 10 AI-generated styles; one sound (music or voiceover) per video
- Resolution
- Full HD 1080p or 4K Ultra HD, enhanced from a 720p original
- Shapes
- Vertical 9:16 or horizontal 16:9
- Enhancement
- Included in every Create video; a separate enhancer upgrades any video up to 5 minutes
- Pricing
- Credit packs from $9, no subscription, credits never expire
Facts checked 2026-10-01.
Key facts
- A failed video's credits go back to your balance automatically
- Unused credits can be refunded within 24 hours of purchase
- Credits used for a finished video cannot be refunded
- Credits never expire, so you never lose them by waiting
How to ask for a refund
Email support@bettervideo.io within 24 hours of your purchase, from the email address on your account. After 24 hours, purchases are non-refundable. Our Terms of Service have the full wording.
Check the price before you start
The create page shows the length and the credits before you press the button, and the cost calculator works out the price of any script, so there are no surprises.
Already have a video, even one made in another tool?
Sharpen it and upscale it to Full HD or 4K with the same credits. See how to upscale an AI video to 4K → or enhance a video now →
Frequently Asked Questions
Yes. They go back to your balance automatically.
Yes, within 24 hours of purchase. Email support@bettervideo.io.
No. Credits used for a finished video cannot be refunded.
Keep reading
- Cost credits?What happens to your credits when an AI video fails to generate, and how BetterVideo returns them automatically.
- Ai video cost?Every length and quality priced in credits, how script length sets the price, and what a credit pack gets you.
- AI video guidesPlain-English guides: how to write a prompt, add a voiceover, choose Full HD or 4K, make vertical video and more. Up to 20 seconds, no subscription.
- Text to VideoType a sentence and get a finished video with music or a voiceover, up to 20 seconds, in Full HD or 4K. Pay as you go. Credits never expire.
- Image to VideoTurn a photo into a moving video ad, or make the face in a photo speak. Music or voiceover, Full HD or 4K, up to 20 seconds. No subscription.
← Back to AI video guides
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Pick a pack, describe your video and download it in a few minutes.
No subscription required. Credits never expire.