This policy covers the BetterVideo website (bettervideo.io): video enhancement (you upload a video and we improve it) and Create (we make a new video from your description or your photo). Developers using the BetterVideo API are also covered by the API Terms. BetterVideo is currently available in the United States and Canada only.
1. What We Collect
We collect only what we need to run the service:
- Account data: your email address and password. Passwords are stored by our authentication provider in hashed form — we never see them.
- Videos you upload for enhancement, and the enhanced videos we make from them.
- What you give us in Create: your description, the photo you upload, the words you want spoken (your script), and your choices (music style, voice, length, quality, format). Your description and script are used to make your video; they are not saved in our database.
- Videos we make for you in Create.
- Payment data: handled entirely by Stripe. We keep only the transaction ID, the amount paid and the credits bought — never card numbers.
- Usage and account records: your credit balance and its history, your jobs (status, length, quality, credits used, dates) and your file names.
- Technical data: your IP address, used to protect the service (rate limits, abuse prevention) and to check you are in a supported country. Our servers also keep standard request logs.
- Free Claim-Ready Score tool: the clip you check is analysed and deleted straight away. We keep only the score, basic video details (size and length), your browser type and a scrambled (hashed) form of your IP address — never the video.
2. How We Use Your Information
- To enhance your videos and to make the videos you ask for in Create.
- To manage your credits, take payments and give refunds.
- To send you service emails: account confirmation, password reset, "your video is ready", "we couldn't make your video", and a monthly summary of videos we deleted.
- To keep the service secure and prevent fraud and abuse.
- To understand, in aggregate, how the website is used (see Analytics below).
We do not sell your data and we do not use it for advertising. We do not use your uploads, photos, descriptions, scripts or videos to train AI models.
3. Create: Photos, Lip-Sync and Generated Videos
- Your photo is used only to make your video. It is deleted as soon as your video is finished or fails. A photo you upload but never use is deleted within 2 days.
- Your description, photo and script are sent to our AI video-generation provider only to generate your video, under that provider's business terms.
- Voiceovers are produced by our own systems.
- Lip-sync makes the person in your photo appear to speak your script. You may only use a photo of yourself, or of someone who has given you permission, and we ask you to confirm this each time.
- Background music we generate: instrumental music our system generates during a voiceover video is never delivered to you and contains none of your uploads, voice or account details. It is BetterVideo's, is kept with no link to your account, and is not covered by the 30-day deletion below.
4. Storage and Deletion
- 30-day auto-deletion: uploaded videos, enhanced videos and videos made in Create are permanently deleted 30 days after they were created.
- Private links only: your files are never public. They are delivered through private links that expire after a short time, and only to your signed-in account.
- Processing copies: while a video is being processed, temporary copies exist on our cloud GPU providers. They are removed when the job ends (or within 24 hours, if delivering your finished video has to be retried).
- Records we keep: after a file is deleted we keep a short record (file name and deletion date) so we can send you the monthly deletion summary. We keep payment, credit and job records for as long as your account exists, and longer where the law requires it (for example, for tax and accounting).
5. Service Providers
We use these providers to run BetterVideo. Each receives only what it needs to do its job:
- Supabase (supabase.com) — sign-in, database and file storage.
- Stripe (stripe.com) — payments. We never handle raw card data.
- Cloud GPU providers — video processing (enhancement, and making Create videos).
- An AI video-generation provider — generates Create videos from your description or photo (see section 3).
- Resend (resend.com) — sending our emails.
- Google Analytics — website usage statistics (see below).
Your data may be processed in the United States and in other countries where these providers operate.
6. Cookies, Local Storage and Analytics
- Signing in: your sign-in session is kept in your browser's local storage, and a short-lived (1-hour) secure cookie lets you play your own videos.
- Create: your browser remembers the video you are making, so you can come back to it if you close the page.
- Affiliate referrals: if you arrive through a partner's link, a cookie remembers that partner for 30 days, so they can be credited if you buy.
- Analytics: we use Google Analytics to count visits and see which pages are used. It sets its own cookies. We do not use advertising networks or social media pixels.
7. Your Rights (GDPR & CCPA)
Depending on where you live, you may have the right to:
- Access: get a copy of the data we hold about you.
- Deletion: have your account and its data deleted.
- Portability: receive your data in a machine-readable format.
- Correction: have inaccurate data corrected.
- Opt-out of sale: we do not sell personal information, so there is nothing to opt out of.
To use any of these rights, email support@bettervideo.io. We will respond within 30 days.
8. Children
BetterVideo is not intended for anyone under 18, and we do not knowingly collect data from children.
9. Changes to This Policy
If we change this policy, we will update the date at the top of this page.
10. Contact
For privacy-related questions or requests:
- Email: support@bettervideo.io
- Response time: within 30 days