1. What We Collect
We collect the minimum information needed to provide the BetterVideo service:
- Account data: Email address and password (hashed by Supabase — we never see your plaintext password).
- Video files: Videos you upload for enhancement, stored temporarily in our secure vault.
- Payment data: Handled entirely by Stripe. We store only the transaction ID and credit amount — never card numbers.
- Usage data: Video duration, credits used, export platform chosen, and timestamps.
2. How We Use Your Information
- To process and enhance your videos using our AI pipeline.
- To manage your credit balance and process payments.
- To send transactional emails (account confirmation, password reset).
- To maintain service security and prevent fraud.
We do not use your data for advertising, we do not sell your data, and we do not train AI models on your videos.
3. Video Storage (The Vault)
Uploaded and enhanced videos are stored in an isolated /vault directory on Lambda Labs persistent storage. Key privacy protections:
- No public URLs: Files are never accessible via a guessable URL.
- One-time signed tokens: Download links use unique UUID tokens that expire after first use.
- 90-day auto-deletion: A cron job permanently deletes all files older than 90 days.
- Isolation: Your files are stored under your unique user ID — other users cannot access them.
4. Third-Party Services
BetterVideo uses these third-party services:
- Supabase (supabase.com) — Authentication and database. Subject to Supabase's privacy policy.
- Stripe (stripe.com) — Payment processing. Subject to Stripe's privacy policy. We never handle raw card data.
- Lambda Labs (lambdalabs.com) — GPU processing and file storage. Subject to Lambda Labs' privacy policy.
We do not use any advertising networks, analytics trackers, or social media pixels.
5. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- Access: Request a copy of the data we hold about you.
- Deletion: Request deletion of your account and all associated data.
- Portability: Request an export of your data in machine-readable format.
- Correction: Request correction of inaccurate data.
- Opt-out: We do not sell personal information, so there is nothing to opt out of.
To exercise any of these rights, email support@bettervideo.io. We will respond within 30 days.
6. Cookies
BetterVideo uses only functional storage — specifically, your authentication
session token stored in localStorage to keep you logged in. We do not use
advertising cookies, tracking pixels, or third-party analytics cookies.
7. Contact
For privacy-related questions or requests:
- Email: support@bettervideo.io
- Response time: within 30 days